Return & Refund Policy

Return & Refund Policy – WorQix™ 🔁

At WorQix™, we want you to feel comfortable and confident when purchasing our fabric products. If your order doesn’t meet expectations, our return and refund policy is designed to provide a clear and straightforward solution.

1. Return Requirements

You may request a return within 30 days of receiving your order, provided that:

• The product is unused and in its original condition
• All packaging, accessories, and included items are intact
• Proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these conditions may not be eligible for a refund.

2. Starting a Return

To begin the return process, please contact our support team:

📧 Email: service@worqix.com

Once your request is approved, we will provide:

• Step-by-step return instructions
• The correct return shipping address
• A return label (if applicable)

⚠️ Items returned without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

Please check your order upon arrival.

If an item is damaged, defective, or incorrect, contact us within 72 hours and include photos of:

• The item received
• The packaging
• The shipping label

After review, we will arrange an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Used, altered, or washed products
• Customized or made-to-order items
• Gift cards
• Final sale or clearance items

If you’re unsure, feel free to contact us before returning your item.

5. Exchanges

If you would like to exchange an item:

• Contact us for approval before returning the product
• Return the original item following the provided instructions
• Place a new order for the replacement item

This process helps ensure faster handling and product availability.

6. EU 14-Day Cancellation Policy 🌍

Customers in the European Union may cancel or return their order within 14 days of delivery, provided:

• The item is unused
• Original packaging is intact
• Proof of purchase is included

This applies in addition to our standard 30-day return window.

7. Refund Processing 💳

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your provider

If your refund has not been received after 15 business days, please contact us.

8. Return Instructions

Detailed return instructions and the correct return address will be provided after your request has been approved.

Contact Information

For any questions regarding returns, refunds, or exchanges, please reach out:

WorQix™
📧 Email: service@worqix.com

At WorQix™, we aim to keep the return process simple and transparent—so you can shop with confidence while enjoying comfortable, well-crafted textile products in your everyday life. 🧵✨